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Alamo Guest House


Booking Terms


Deposit Structure& Cancellation Policy

A 10% non-refundable, non-transferable booking fee/ deposit will be taken for all booking values of £299 or less (for bookings of a higher value please see non-refundable deposit structure below), if a cancellation or even amendments are made in full or in part. Our booking System defaults to 10%,when automatically sending out a confirmation e-mail, so please make yourself aware of our deposit structure below before booking and agreeing to our T&C's. Not reading and making yourself aware of our T&C's when booking, is not our fault and we will not take the blame for anyone not willing to honor them, due to them not reading our T&C at the point of booking.

Plus there is a 48hour cancellation policy (before noon, 48 hours before the day of arrival) or number of days the booking is for, whichever is the greater. (i.e. for a 5 day booking we require 5 days notice). If we do not receive the required cancellation notice, at least the first 2 days stay may be taken, if we do not manage to book out the room(s) again (e.g. if your booking is for 6 nights and you cancel 24 hours before arrival, effectively giving 1 days notice to fill 6 days, we would charge for every night that wasn't re-booked- possibly the whole 6 days).



Where a voucher is being used to book accommodation, the amount of this voucher shall be used as the deposit, where the voucher amount is equal to or greater than the expected deposit % as per our deposit structure T&C's. Where the voucher amount is less than the % deposit structure T&C's, then the balance of the deposit will be taken from the Debit or Credit card details used to make said booking. Again, any initial confirmation received from our QBook system, will not reflect this. Once we receive the booking, we shall amend the details of the booking on our system and re-send a booking confimation, to reflect the true amounts Vouchers used, extra deposits paid, if applicable and Balances due as per our T&C's.



PLEASE NOTE:When making a booking through our Qbook booking system, you will recieve a confirmation e-mail, which automatically default to 10%. If you do not receive and wish a breakdown receipt/ confirmation of your specific percentage of deposit after booking, please contact us.



We recommend that all guests take out travel insurance to cover themselves for any unforseen out of their control circumstances. If you do not take out travel insurance, please do not expect us to refund your deposit, if you cancel or wish to amend your booking, due to you not taking out this valuable insurance. Our insurance is your agreement to our terms and conditions, as we would honour any agreement with any establishment we booked with we expect those that agree to our terms and conditions to honour these.



All cancellation must be made by emailing (which will require you to set up a read receipt at your end, to show you sent the mail and we actually received it and read it.) or phoning the guest house (prefered), then followed up in writing, for your and our records.





Also GROUP BOOKINGS or LARGE VALUE BOOKINGS shall have the following non-refundable deposit structure:



2 rooms or £300 to £399 = 20%



3 rooms or £400 to £499 = 30%



4 rooms or £500 to £599 = 40%



5 rooms or £600 to £699 = 50%



6 rooms or £700 to £799 = 60%



7 rooms or £800+ = 70%





WHEN BOOKING THE ALAMO as an unserviced/serviced HOLIDAY LET or THE WHOLE GUESTHOUSE. The following Booking/ Cancellation terms apply;



50% Non refundable booking Deposit will be taken for all bookings of the Property as a Holiday let or the Whole Guest House.

Balance will be due no later than 31days before the date of arrival.

If bookings are made within the 31day period, the full amount of the reservation will be due upon booking.



The following cancellation structure applies;



Cancellations more than 91 days before arrival- 50% deposit retained

Cancellations between 60 to 90 days before arrival- 50% deposit retained + 20% cancellation charge = 70% of total booking due

Cancellations between 32 to 59 days before arrival 50% deposit retained + 30% cancellation charge = 80% of total booking due

Cancellations of 31 days or less before arrival 50% deposit + 50% cancellation charge = 100% of total booking due

All cancellation must be made by Phoning us (preferred) or emailing us (which will require you to set up a read receipt at your end, to show you sent the mail and we actually received it and read it.)





You can pay by either Credit Card (Visa or MasterCardUK debit card, Maestro card, cash, bank transfer or GBP Travellers Cheques. We do not accept AMEX.



Any AGENT booking through our online booking system or via telephone booking, shall add their own (% + VAT) commission on top of the booking price.

General Policy

Check-in to the rooms is guaranteed from 2pm, yet we service room in order of guests arrival and sometimes can get rooms ready before 12noon, depending on when the previous guests have left. We start servicing rooms at about 10.30am. Of course if the room is vacant the night before you will be able to go straight in.





We would love to be able to offer guests to drop off bags before 10am, yet the absolute earliest to arrive at the Guest House is 10am! Anytime before this has a extremely high chance of putting a lot of strain on whom ever is on duty that day. As we will still be serving breakfast and also having guests check out, adding check-ins to this mix, means adding stress to our 1 member of front of house staff, not being able to give the best customer service to current guests or more-over a proper welcome to new guests arriving



We have made some suggestions on our website of places in the area, that you can enjoy a coffee or snack, whilst waiting till 10am;



Also we do like guests to arrive before 8:45pm, due to the noise element of checking in Guests and showing them to rooms, which may disturb other guests who are resting/ asleep. We close the guesthouse down and dim all the lights at 9pm to create the atmosphere to encourage quiet, when guests return in the evening (all guests get a room key and front door key and can come and go at their leisure).



Also myself or one of our members of staff, who maybe on duty, could have been up since 6am that morning for breakfast duty and have to also get up at 6am the following morning. We do take later check ins than 9pm, especially if we know it will be the owner (Steve) on duty. If you believe you will be checking in after 9pm, please ask if this can be accommodated before booking.



PLEASE NOTE:We HIGHLY recommend guests to book restaurants ahead of their stay here, especially if staying on a Friday and Saturday night. We are located right next to the BEST area of Glasgow for the biggest grouping of the best Bars, Restaurants and Cafes. Which are guaranteed to be fully booked on most days especially Friday and Saturdays. Some of the most popular restaurants are booked weeks in advance. Please check out our things to do page HERE)



http://www.alamoguesthouse.com/accommodation.php



Check-in to the rooms is guaranteed from 2pm, yet we service room in order of guests arrival and sometimes can get rooms ready before 12noon, depending on when the previous guests have left. We start servicing rooms at about 10.30am. Of course if the room is vacant the night before you will be able to go straight in :o)





We would love to be able to offer guests to drop off bags before 10am, yet the absolute earliest to arrive at the Guest House is 10am! Anytime before this has a extremely high chance of putting a lot of strain on whom ever is on duty that day. As we will still be serving breakfast and also having guests check out, adding check-ins to this mix, means adding stress to our 1 member of front of house staff, not being able to give the best customer service to current guests or more-over a proper welcome to new guests arriving :o)



We have made some suggestions on our website of places in the area, that you can enjoy a coffee or snack, whilst waiting till 10am;



Also we do like guests to arrive before 8:45pm, due to the noise element of checking in Guests and showing them to rooms, which may disturb other guests who are resting/ asleep. We close the guesthouse down and dim all the lights at 9pm to create the atmosphere to encourage quiet, when guests return in the evening (all guests get a room key and front door key and can come and go at their leisure).



Also myself or one of our members of staff, who maybe on duty, could have been up since 6am that morning for breakfast duty and have to also get up at 6am the following morning. We do take later check ins than 9pm, especially if we know it will be the owner (Steve) on duty. If you believe you will be checking in after 9pm, please ask if this can be accommodated before booking,



Cards Accepted