FAQs

Alamo Guest House


Why is it called The Alamo?

The earliest that written records show, the property was bought by the Gryzbowski's, a polish family in 1967, who let out 6 rooms and gave the property its name. This is apparently as they had ancestors who fought in the Battle of the Alamo (Texas, 1836).

How early can we arrive?

10am is the earliest you may arrive at the Guest House.  Please no luggage drop off before this.

Check-in to the rooms is guaranteed from 2pm, yet we service room in order of guests? arrival and sometimes can get rooms ready before 12noon, depending on when the previous guests have left. Guests are more than welcome to drop bags off with us from 10am onwards.

When do you accept final check ins?

We close for the night at 9pm, so we do like guests to arrive before 8.30pm due to the noise element of checking in Guests and showing them to rooms, which will disturb other guests who will be resting/ asleep. We understand some circumstances are unavoidable (e.g. travel delays on the day) and try to accommodate these where we can, however we do not have a 24hr reception and our front of house staff member will have to be up early the next day for breakfast shift and may have been up since 6am that day. Please, can we ask that you be conciderate of our staff and current guests and ask BEFORE booking, if we can accept a later than 8.30pm check-in. If we cannot, we unfortunately will not be able to accept your booking.  

What time is check out?

Check out in the mornings can be any time up until 11am, although this can be extended to midday upon prior request. We would appreciate that any guests wanting to check out before breakfast service settle their bill with us the evening before departure, as this not only means we can have an uninterrupted breakfast service the next morning, but also means guests will not have to worry about any remaining payments when leaving early for flights, trains etc.

Parking?

There is on-street parking just in front of the Guest House/ Kelvingrove Park which is a very safe area. The parking is free from 6pm on Fridays to 8am on Mondays. Then during the week, there is a charge from 8am to 6pm - For short stay you can pay at the meter, it costs 20p for the first 1/2 Hour, then 20 pence for every half hour after that (= £0.80p for 1 hour or £2 for 2 hours). Then free from 6pm to 8am the next morning. We also have Visitors Parking Permits, which cost £2 for 8am till 2pm or 12noon till 6pm (effectively £4 for the whole day).

Taxis?

We are fortunate to have a fantastic working relationship with two local taxi companies. If guests require taxis during the day (i.e. between breakfast finishing and close) a member of staff can arrange one for you that will arrive in under five minutes. For early morning departures please inform a member of staff when you wish to leave by at least the evening before departure and they will arrange a taxi for you for the following morning. The driver will not ring the bell so as not to disturb other guests who may still be sleeping, but instead will wait outside for you.

How do we get to you from Glasgow Airport?

By bus:Take the 77 Bus which leaves from outside the terminal, you can ask one of the attendants which stance the bus will leave from. Ask the driver to let you off at Derby Street, the stop just before Kelvingrove Park, outside the Devoncove Hotel. We are 2 to 3 minutes walk away, turning down the next road on the right (Gray Street). We are Number 46 Gray Street, overlooking the park. This takes roughly 45 minutes and is about £3.90 one way/person.

Or grab a Taxi straight from the airport - 17 minutes (£15 to £20).

What's around about you?

We are directly opposite the beautiful Kelvingrove, and a few minutes walk away from the Kelvingrove Museum & Art Gallery. We are also located near the University of Glasgow, containing within it the Hunterian Museum, as well as only being a 15-20 minutes walk away from Glasgow?s bustling city centre. To get to the SECC and Scottish Hydro Centre only requires a 20 minutes walk. Check out our things to do section for more information - http://www.alamoguesthouse.com/ThingstoDo

Do you allow pets?

Unfortunately we do not permit animals to stay due to allergies. We did have our beloved house cat, Flash, stay with us in the guest house, but he unfortunately passed away in mid 2016 at the ripe age of 24. We have seen a recent rise in the number of guests with animal fur allergies, so have now decided to respect this by not allowing guests to bring their pets with them during their stay.

Booking regulations

PLEASE NOTE:We HIGHLY recommend guests to book restaurants ahead of their stay here, especially if staying on a Friday and Saturday night. We are located right next to the BEST area of Glasgow for the biggest grouping of the best Bars, Restaurants and Cafes. Which are guaranteed to be fully booked on most days especially Friday and Saturdays. Some of the most popular restaurants are booked weeks in advance. Please check out our things to do page HERE)

http://www.alamoguesthouse.com/accommodation.php

Check-in to the rooms is guaranteed from 2pm, yet we service room in order of guests arrival and sometimes can get rooms ready before 12noon, depending on when the previous guests have left. We start servicing rooms at about 10.30am. Of course if the room is vacant the night before you will be able to go straight in :o)


We would love to be able to offer guests to drop off bags before 10am, yet the absolute earliest to arrive at the Guest House is 10am! Anytime before this has a extremely high chance of putting a lot of strain on whom ever is on duty that day. As we will still be serving breakfast and also having guests check out, adding check-ins to this mix, means adding stress to our 1 member of front of house staff, not being able to give the best customer service to current guests or more-over a proper welcome to new guests arriving :o)

We have made some suggestions on our website of places in the area, that you can enjoy a coffee or snack, whilst waiting till 10am;

http://www.alamoguesthouse.com/faq.php#3

Also we do like guests to arrive before 8:45pm, due to the noise element of checking in Guests and showing them to rooms, which may disturb other guests who are resting/ asleep. We close the guesthouse down and dim all the lights at 9pm to create the atmosphere to encourage quiet, when guests return in the evening (all guests get a room key and front door key and can come and go at their leisure).

Also myself or one of our members of staff, who maybe on duty, could have been up since 6am that morning for breakfast duty and have to also get up at 6am the following morning. We do take later check ins than 9pm, especially if we know it will be the owner (Steve) on duty. If you believe you will be checking in after 9pm, please ask if this can be accommodated before booking,

Cancellation Policy

FOR THE BOOKING OF INDIVIDUAL ROOMS IN THE GUESTHOUSE-

A 10% non refundable booking fee/ deposit will be taken for all booking values of £399 or less (for bookings of a higher value please see non-refundable deposit structure below), if a cancellation is made in full or in part.
Plus there is a 48hour cancellation policy (before noon, 48 hours before the day of arrival) or number of days the booking is for, whichever is the greater. (i.e. for a 5 day booking we require 5 days notice). If we do not receive the required cancellation notice, at least the first 2 days stay may be taken, if we do not manage to book out the room(s) again (e.g. if your booking is for 6 nights and you cancel 24 hours before arrival, effectively giving 1 days notice to fill 6 days, we would charge for every night that wasn't re-booked- possibly the whole 6 days).

We recommend that all guests take out travel insurance to cover themselves for any unforseen out of their control circumstances.

All cancellation must be made by emailing (which will require you to set up a read receipt at your end, to show you sent the mail and we actually received it and read it.) or phoning the guest house (prefered).

Also GROUP BOOKINGS or LARGE VALUE BOOKINGS shall have the following non-refundable deposit structure:

2 rooms or £400 to £499 = 20% 

3 rooms or £500 to £599 = 30%

4 rooms or £600 to £699 = 40%

5 rooms or £700 to £899 = 50%

6 rooms or £900+ = 60%


WHEN BOOKING THE ALAMO as an unserviced/serviced HOLIDAY LET or THE WHOLE GUESTHOUSE. The following Booking/ Cancellation terms apply;

50% Non refundable booking Deposit will be taken for all bookings of the Property as a Holiday let or the Whole Guest House.
Balance will be due no later than 31days before the date of arrival.
If bookings are made within the 31day period, the full amount of the reservation will be due upon booking.

The following cancellation structure applies;

Cancellations more than 91 days before arrival- 50% deposit retained
Cancellations between 60 to 90 days before arrival- 50% deposit retained + 20% cancellation charge = 70% of total booking due
Cancellations between 32 to 59 days before arrival 50% deposit retained + 30% cancellation charge = 80% of total booking due
Cancellations of 31 days or less before arrival 50% deposit + 50% cancellation charge = 100% of total booking due
All cancellation must be made by Phoning us (preferred) or emailing us (which will require you to set up a read receipt at your end, to show you sent the mail and we actually received it and read it.)


You can pay by either Credit Card (Visa or MasterCard - additional 2% fee);this covers about 80% of the cost the banks charge us for providing this service. No Charge for payment with UK debit card, Maestro card, cash, bank transfer or GBP Travellers Cheques.

Any AGENT booking through our online booking system or via telephone booking, shall add their own (% + VAT) commission on top of the booking price.

To find out more about our cancellation policy then please read our FAQs page HERE

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Our Facilities


  • Self Catering
  • Credit Card
  • Family Rooms
  • City Centre
  • Bridal Suite
  • Internet Services
  • Wifi
  • Gay Friendly
  • Luxury
  • Vegetarian
  • City Breaks
  • Romantic Breaks
  • Walking Holidays